Acquiring new customers is hard. Keeping those customers is less hard—but only if you listen to them about their needs and wants and preferences. Which is why customer satisfaction surveys are so ...
The Service Sector Survey (SSS) is the one of the most comprehensive surveys on the services sector. Covering businesses from across all regions of the UK, it provides a timely gauge of activity in ...
When it was created it didn’t account for the explosion of digital customer experiences. Reichheld also agreed that many customer service ... surveys like NPS aren’t reliable because the ...
A TalkTalk customer service chat has gone viral on Reddit after the user was "weirded out" by a line of questioning. Showcasing the odd conversation on the r/CasualUK forum, user @ ...
After entering your demographic information, survey companies match you with opportunities to earn money from answering questions about your shopping habits, household spending, and brand preferences.
In response to this challenge, Ereteam began to explore a new frontier in revenue forecasting: survey-based insights that uses granular consumer data from Prosper Insights & Analytics’ monthly ...
A TalkTalk customer service chat has taken Reddit by storm after the user was left stunned by an unexpected question. The peculiar exchange was shared on the r/CasualUK subreddit by @ ...
Schwarz, Norbert and Oyserman, Daphna 2001. Asking Questions About Behavior: Cognition, Communication, and Questionnaire Construction. American Journal of Evaluation ...