Acquiring new customers is hard. Keeping those customers is less hard—but only if you listen to them about their needs and wants and preferences. Which is why customer satisfaction surveys are so ...

Key Points The margin of error allows you to use smaller sample sizes when conducting customer surveys. The measurement ...

This report outlines the level of time, emotional and financial harm from energy and broadband providers' poor customer ...

The Service Sector Survey (SSS) is the one of the most comprehensive surveys on the services sector. Covering businesses from across all regions of the UK, it provides a timely gauge of activity in ...

The worst home warranty companies are 365 Home Warranty, Allied Home Warranty and Harbor Home Warranty. Bad home warranties ...

If you receive an unsolicited phone call asking you about Council, you may have been chosen to have your say on how they are ...

A TalkTalk customer service chat has gone viral on Reddit after the user was "weirded out" by a line of questioning. Showcasing the odd conversation on the r/CasualUK forum, user @ ...

In response to this challenge, Ereteam began to explore a new frontier in revenue forecasting: survey-based insights that uses granular consumer data from Prosper Insights & Analytics’ monthly ...

After entering your demographic information, survey companies match you with opportunities to earn money from answering questions about your shopping habits, household spending, and brand preferences.

A TalkTalk customer service chat has taken Reddit by storm after the user was left stunned by an unexpected question. The peculiar exchange was shared on the r/CasualUK subreddit by @ ...

Bad broadband is more than just a mild inconvenience. We know how important it is to have a reliable connection, good customer service and value for money – that's why we survey thousands of broadband ...

Schwarz, Norbert and Oyserman, Daphna 2001. Asking Questions About Behavior: Cognition, Communication, and Questionnaire Construction. American Journal of Evaluation ...