Donna Lane, a 911 dispatcher at the Southold Police Department is being credited with saving a family of five whose Mattituck home was on fire. "I'm not a hero, I’m a human” explained Lane.

which routes the call to a local dispatch center or relay center if the dispatch center is unable to receive 911 text messages. These relay centers consist of third-party and Apple-employed ...

It allows dispatchers to video chat 911 callers, giving them an inside look at fire and medical emergencies before crews arrive. On Thursday, KENS 5 exclusively covered an emotional reunion ...

SIOUX FALLS, S.D. (KELO) — Metro Communications hears about anything from loud neighbors to medical emergencies. But they’re looking to grow their team even more. “We’re currently seeking ...

Richmond’s Office of Emergency Communications is rolling out an automated 911 callback feature that will cut back on emergency dispatchers’ call volume, department director Stephen Willoughby ...

Disturbing 911 dispatch calls concerning the apparent takeover of an American apartment complex by foreign nationals have ...

The company, Prepared, enables 911 dispatchers to get a caller’s real-time GPS location if their phone supports it. Via Prepared, dispatchers can also receive and respond to texts and images ...

“I’ve been shot,” Hansen told the 911 dispatcher, along with her home address. “Someone broke in and shot me...Please hurry, please hurry. Oh (redacted) I’m bleeding, I’m bleeding.

Maca, in town for work, said the scary accident left her rental car inoperable. When she called 911 for help, she said she received conflicting information on whether an officer would show up to help.