On September 23, 2024, HP Imagine 2024 showcased the company’s vision for the future of work. I had the privilege of ...

The real key component of the next-generation global network isn’t what it looks like, but how organizations will be able to manage it.

Context matters in customer interaction, and Calabrio’s AI-powered Bot Analytics software helps companies find the intent ...

In the same way entities that access, process and hold data belonging to individuals or entities are held accountable under GDPR rules, these new EU AI rules will also apply to entities far beyond the ...

The problem is too much information and too many interactions spread across too many apps. The solution may be to let an AI ...

A look at characteristics of the success group from Metrigy’s recent research on connected workspaces for collaborative work ...

Bandwidth recently held its first-ever customer and analyst event, Reverb24, at its headquarters in Raleigh, NC. Bandwidth is an interesting company because its platform powers most UCaaS / CCaaS ...

Also, Nextiva announces a new workforce management capability, Wildix launches x-bees, and Ivanti releases a report on unsafe work practices.

The shift in the social media landscape marks a significant customer experience loss, crippling sentiment monitoring, diffusing the brand landscape and fraying customers’ perceptions of being able to ...

Zoom adds new enterprise features for security and compliance, Google includes Gemini model in Workspace and rolls out Contact Center updates, and Talkdesk launches Healthcare Experience Cloud for ...

Digital engagement is a win-win for both customers and businesses. Businesses can increase sales, offer 24/7 service, gain significant cost savings, enhance agent efficiency, increased automation, and ...