By linking short-form videos together, you can craft a cohesive narrative that users follow as they interact with different parts of your product. This can include customer success stories ...

To turn their customer service around: Assess training needs: Determine if there are gaps in their knowledge or skills. Set clear expectations: Outline specific behaviors and outcomes you wish to see.

Even when customer service resources are stretched thin, maintaining a high standard of response is achievable. Consider these strategies: - Streamline processes with templates for common ...

An AARP report finds that’s because the Social Security Administration is suffering from a customer service crisis. These backlogs are at an historic high. Did you know more than 1 million Americans ...

Streaming, gaming or traveling? You might want a VPN. Out of dozens of VPN services, our expert testing team has spent thousands of hours evaluating these top VPNs for privacy, speed and more ...

I have had good sales rep that go beyond to make sure you're satisfied by giving great customer service. It does not ... To keep the review short. After 3 months of opening my warranty claim ...

Miranda Marquit, MBA, is a freelance contributor to Newsweek’s personal finance team. She has an M.A. in journalism from Syracuse University and has been writing and podcasting about money since ...

Some financial institutions are known for offering much better customer service than others, although factors that make them superior vary from bank to bank. There are banks that stand out due to ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. For customer service operations today ...