To help a team member improve in customer service, you first need to pinpoint the specific areas where they're falling short ... Discuss what good customer service looks like and how it can ...

By linking short-form videos together, you can craft a cohesive narrative that users follow as they interact with different parts of your product. This can include customer success stories ...

We all have experienced both good and bad customer service and these experiences play a role in shaping our feelings on that company and brand. Positive customer service experiences are important ...

As a seasoned customer service trainer of more than ten years, customer service videos are an essential part of my ‘training toolkit’ that helps me achieve powerful learning outcomes.

Microsoft is testing adding more details to the short video carousel it shows in Bing Search. Now it is showing video length, descriptions, a swipe to see more and other changes. I personally do ...

In-depth YouTube videos or podcasts are good for deep discussions and can build a following. However, there is a chance for viral impact and more extensive reach for short forms of content ...

An AARP report finds that’s because the Social Security Administration is suffering from a customer service crisis. These backlogs are at an historic high. Did you know more than 1 million Americans ...

Streaming, gaming or traveling? You might want a VPN. Out of dozens of VPN services, our expert testing team has spent thousands of hours evaluating these top VPNs for privacy, speed and more ...

I have had good sales rep that go beyond to make sure you're satisfied by giving great customer service. It does not ... To keep the review short. After 3 months of opening my warranty claim ...

It's also a great option if you want to rock short hair with bangs. A good '90s-inspired pixie cut is always in style. Celebrity stylist ambassador Alexander Armand says if you're going for this ...