Calabrio have announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Centre ...

Increased Expectations, Declining Loyalty; Qualtrics Announces 2025 Consumer Experience Trends - New contact centre CX report ...

Zendesk builds on complete service solution to strengthen human and AI partnership for the contact centre zendesk ...

Sabio Group & Avaya helps Transcom eliminate language barriers in customer service AI-powered real-time translation solution ...

Key Insights from the UK Customer Experience Decision-Makers' Guide 2024-25 Contact Centre Download - Sabio ContactBabel ...

Content Guru Headcount Hits Continued Double-Digit Growth In 2024. Contact Center as a Service (CCaaS) Contact Centre ...

Avaya’s ‘Virtual Operations Manager’ how human & AI can alter the way customer experience is managed at the contact centre ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

NFU celebrate 25th anniversary of its CallFirst contact centre a resource for thousands of members since its inception in ...

Do You Actually Listen to What Your Customers Are Telling You?  contact centre report for download from enghouse ...

C ontent Guru, a leading global provider of enterprise cloud customer experience (CX) and contact centre solutions, have ...

This week marks National Customer Service Week, a celebration of the customer service industry and its vital role in successful business practice across the UK. At IPI, we’re taking the opportunity to ...