Calabrio have announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Centre ...

Increased Expectations, Declining Loyalty; Qualtrics Announces 2025 Consumer Experience Trends - New contact centre CX report ...

Key Insights from the UK Customer Experience Decision-Makers' Guide 2024-25 Contact Centre Download - Sabio ContactBabel ...

Zendesk builds on complete service solution to strengthen human and AI partnership for the contact centre zendesk ...

Sabio Group & Avaya helps Transcom eliminate language barriers in customer service AI-powered real-time translation solution ...

Content Guru Headcount Hits Continued Double-Digit Growth In 2024. Contact Center as a Service (CCaaS) Contact Centre ...

Avaya’s ‘Virtual Operations Manager’ how human & AI can alter the way customer experience is managed at the contact centre ...

Creating Exceptional Customer Contact this National Customer Service Week Contact Centres being the epicentre of customer ...

C ontent Guru, a leading global provider of enterprise cloud customer experience (CX) and contact centre solutions, have ...

NFU celebrate 25th anniversary of its CallFirst contact centre a resource for thousands of members since its inception in ...

Do You Actually Listen to What Your Customers Are Telling You?  contact centre report for download from enghouse ...

IPI Sat Sanghera named one of the UK’s Top 50 Most Ambitious Business Leaders for 2024 ao received The People Award contact ...