As a seasoned customer service trainer of more than ten years, customer service videos are an essential part of my ‘training toolkit’ that helps me achieve powerful learning outcomes.

like customer service and customer satisfaction. In reality, it’s much broader. Here’s how we define it: Customer experience (CX) is the sum of all touchpoints and interactions customers have ...

By linking short-form videos together, you can craft a cohesive narrative that users follow as they interact with different parts of your product. This can include customer success stories ...

A video that is relatively short in length. Created for many reasons; for example, by influencers on social media as well as by commercial advertisers, a short-form video is generally no more than ...

Microsoft is testing adding more details to the short video carousel it shows in Bing Search. Now it is showing video length, descriptions, a swipe to see more and other changes. I personally do ...

There are many ways you can get a video made for your business. Many claim that they are a video production company but there ...

Opinions expressed by Forbes Contributors are their own. I am a Customer Experience Futurist, Author and Keynote Speaker. AI is expanding into new areas of customer service. Here’s why it can ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take ... artificial intelligence has become a critical tool for customer service, to the point that some would argue customer service leaders ...

TikTok is closing its music service, just two years after parent company ByteDance set its sights on taking on streaming giants Spotify and Apple Music. TikTok Music will close Nov. 28 ...

Whether you're vlogging on YouTube, uploading to TikTok, or working for a movie studio, you need a powerful, fast video editing app. We test and rate the best video editing software to help you ...

YouTube on Thursday announced a series of updates for its short-form video product, YouTube Shorts. These include the ability for creators to upload videos up to three minutes in length.